All wholesale orders valued at $99 and above receive free expedited shipping to addresses in the USA. Orders less than $99 are subject to standard retail shipping rates.
Orders within the Los Angeles metro area generally arrive within 1 business day of shipment!
Our #1 priority is your satisfaction! If for any reason you are unsatisfied with any item in your order, please notify us within 7 days of receiving your order to qualify for our worry-free returns. Only merchandise sent back in original condition is eligible for return. Once your return is received, you will receive your choice of refund or store credit for the full cost of the product(s). Please note that you must receive a return authorization before shipping back your item(s), and that all return shipments must be sent via USPS. Additionally, returns valued at $200 and above may be subject to a restocking fee in some circumstances.
International orders may be returned only on a case-by-case basis. Please contact customer service for more information on returning an item.
Additional information on returns can be found here. Please note that the return policy for wholesale orders may differ from our standard return policy.
We are committed to providing the best customer service and the best user experience. You may contact us three ways:
To speak with a customer service or product specialist
- PHONE us at 1-877-655-BEAD
- CHAT with us live directly online. A chat bar will be present on the bottom right-hand side of the screen when 'Live Chat' is available.
For non-urgent issues you can also
- EMAIL us at firstname.lastname@example.org