Frequently Asked Questions
We offer flat rate shipping service to all our customers, domestic AND international. This means no matter how much you purchase, you pay the same amount for shipping.
Shipping rates are as follows:
$4.00 United States
$9.00 - $15.00 All Other Countries
Shipping is FREE for domestic orders greater than $99. Additional shipping details can be found here.
Orders over $99 within the Los Angeles metro area generally arrive within 1 business day of shipment!
Our #1 priority is your satisfaction! If for any reason you are unsatisfied with this item or any item in your order, please notify us within 14 days of receiving your item(s) to qualify for our worry-free returns. Upon receiving your returned item, you will receive your choice of refund or store credit for the full cost of the product(s). Please note that you must receive a return authorization before shipping back your item(s), and that all return shipments must be done via USPS.
International orders may be returned only on a case-by-case basis. Please contact customer service for more information on returning an item.
Additional information on returns can be found here.
We are committed to providing the best customer service and the best user experience. You can contact us in any of any number of ways:
To speak with a customer service or product specialist
- PHONE us at 1-877-655-BEAD
- CHAT with us live directly online. A chat bar will be present on the bottom right-hand side of the screen when 'Live Chat' is available. You can also find a 'Live Help' link to initiate a chat session in the top left-hand bar on any page on our website.
For non-urgent issues you can also
- EMAIL us at firstname.lastname@example.org