March 25th 3:15pm PST - Our website is still open for business, and orders are still being shipped out at normal speeds.
As the situation surrounding COVID-19 continues to develop, our top concern is the safety and health of our staff, community, partners, nation, and world.
We urge all readers to follow the guidelines set forth by the CDC in regards to health, hygiene, and social distancing in order minimize the spread of the virus.
At The Bead Chest, we are taking a number of steps to do our part in minimizing the impact that COVID-19 has on those around us:
1. Health and safety in the workplace
We are requiring those team members who can work from home to do so. On the warehouse floor, we implemented a six foot social distancing policy and have since staggered shifts so that only one person is on the warehouse floor at any given time.
2. International partners
We are in close contact with our artisan partners around the world and are encouraging them to prioritize the health and safety of their team, as well as following the guidelines set forth by their local health agencies. We have reassured them that we will continue to be at their side during this difficult time, and will work through the financial impacts together.
3. Supporting our customers
We are honored to contribute to the success of so many businesses across the country and world. For this reason, we are taking every step we can to remain open and to provide the best service and turnaround times that we can. As of March 19th, we are still meeting our 1 day handling time benchmark on all new orders. However, customer service inquiries via phone, chat, and email may take up to two business days to respond.
We advise all customers to who require materials for open projects to place their orders sooner rather than later, in case our city or county issues any shelter-in-place orders which could potentially cause us to temporarily stop shipping.
We are committed to keeping our doors open for as long as we can, while maintaining the highest level of health and safety precautions in our workplace. If anything changes, we will post updates directly to this page. In the meantime, we are praying for our nation and world. We are in this together. Bead on, and stay healthy.
The Bead Chest team